Before payment
Buyers may cancel before confirming payment, and sellers may cancel before providing or committing to payment instructions where the interface permits. Unclaimed or unpaid orders may also be cancelled automatically when their displayed timer expires.
After payment
Do not create a second payment. Submit the genuine proof for the current order and wait for seller verification. If proof is rejected, confirm the payment details and upload the correct evidence. Repeated rejection or an unresponsive seller should be escalated through official Discord support.
Delivery disputes
Check the DISPLAY BOX, world name, owner name, and delivered quantity. If the product is not received, choose the “not received” option, copy the invoice, and create a Discord support ticket. Provide the invoice and relevant evidence privately to the administrator.
Refund decisions
Refunds are not automatic for completed digital-item orders. Administrators review the order timeline, payment proof, chat, seller verification, delivery evidence when supplied, and payment-provider evidence. Approved refund instructions are communicated through the official support ticket. Payment provider processing times and fees may apply.
How to report a problem
- Copy the masked invoice shown by the marketplace.
- Open the official Discord support server.
- Create a private ticket and describe the issue accurately.
- Attach proof only inside the private ticket when requested.